Privacy Policy

Effective Date: March 15, 2026

This Privacy Policy explains how Sueoka Ventures LLC, operating as ImagineBuddies ("we", "us", or "our"), collects, uses, and protects information when you use our website at imaginebuddies.com and our AI-powered phone call service (the "Service").

1. Information We Collect

From parents/guardians (Subscribers):

• Phone number — used to identify your account, send login codes, and match incoming calls to your subscription.
• Email address — collected by Stripe at checkout; used to send account-related communications.
• Payment information — handled entirely by Stripe. We never see or store your full card number.
• Name — collected by Stripe at checkout for billing purposes.

From the phone call Service (automatically):

• Caller phone number — provided by Twilio when a call is placed; used to identify accounts and enforce free trial limits.
• Call transcripts — a text record of what was said during each call is saved and viewable in the parent dashboard.
• Call metadata — duration, character selected, date and time of each call.

What we do NOT collect:

• We do not ask children to provide their name, age, address, school, or any other personal information during calls.
• We do not record audio from calls. Only text transcripts (from speech-to-text processing) are stored.
• We do not use cookies for tracking or advertising. We use a single session cookie solely to keep you logged in to the parent dashboard.

2. How We Use Information

• To operate and deliver the Service (route calls, identify accounts, enforce limits).
• To process payments via Stripe.
• To send login verification codes via SMS.
• To provide call history and insights in the parent dashboard.
• To improve the safety and quality of the Service.
• To send important account notifications (subscription changes, service updates).

We do not use your information for advertising, and we do not sell or rent personal information to any third party.

3. Children's Privacy (COPPA)

ImagineBuddies is designed for children ages 3–8 and is intended to be used under parental supervision. As a service directed to children under 13, we comply with the Children's Online Privacy Protection Act (COPPA).

• We do not knowingly collect personal information directly from children.
• Children interact with the Service only through phone calls. The AI characters are explicitly instructed never to ask children for personal information.
• Parents can view all call transcripts in the dashboard and request deletion of their child's call history at any time by contacting us.
• Account creation requires a parent or guardian to complete Stripe checkout.

4. Third-Party Services

We use the following third-party services to operate ImagineBuddies:

• Twilio — phone call routing and SMS messaging. Twilio processes phone numbers and call audio (for speech-to-text). Twilio Privacy Policy
• Anthropic — AI language model that generates character responses. Call transcripts (text only) are sent to Anthropic's API. Anthropic retains API inputs and outputs for up to 30 days for safety monitoring purposes, after which they are deleted. Anthropic does not use your data to train its models without consent. Anthropic Privacy Policy
• ElevenLabs — text-to-speech service that generates character voices. Character response text is sent to ElevenLabs. ElevenLabs Privacy Policy
• Stripe — payment processing and subscription management. Stripe Privacy Policy

Each of these providers is bound by their own privacy policies and data processing agreements. We select providers who meet high standards for data protection.

5. Data Retention

• Call transcripts are automatically deleted 90 days after they are created, regardless of account status. Copies transmitted to Anthropic's API for AI processing are retained by Anthropic for up to 30 days for safety monitoring, then deleted.
• Call metadata (date, duration, character) is retained while your account is active and for up to 30 days after cancellation.
• You may request immediate deletion of your call history at any time by contacting us through the website.
• Free-trial records (phone numbers used for the trial) are retained indefinitely to enforce the one-time trial limit.

6. Data Security

We use industry-standard practices to protect your information:

• All data is transmitted over encrypted HTTPS connections.
• Sessions are protected with secure, HTTP-only cookies.
• Login codes expire after 10 minutes and are single-use.
• Payment data is handled entirely by Stripe and never touches our servers.

7. Your Rights

As a Subscriber, you have the right to:

• Access the call history associated with your account (available in the dashboard).
• Request deletion of your personal data and call records.
• Cancel your subscription at any time.

To exercise these rights, contact us through our website at imaginebuddies.com.

8. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

• Right to Know — You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete — You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct — You may request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing — We do not sell or share personal information for cross-context behavioral advertising. No opt-out is required, but you have this right.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

Categories of personal information we collect: identifiers (phone number, email address), commercial information (subscription records), and internet or other electronic network activity information (call metadata, transcripts). We do not collect sensitive personal information as defined by CCPA beyond what is described in this policy.

How to submit a request: To exercise your California privacy rights, contact us through our website at imaginebuddies.com. We will respond within 45 days. We may ask you to verify your identity before processing your request.

California residents may also designate an authorized agent to make a request on their behalf by contacting us with written authorization.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify Subscribers of material changes via SMS. The "Effective Date" at the top of this page reflects when the current version took effect.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our website at imaginebuddies.com.